Firefox Referral Tracking Issue Confirmed As “Bug”

This is a follow-up to the post I made March 21, Firefox Referrals A Waste Of Space?

FirefoxThe last response I received from Adsense Support was “I’ve escalated your issue to one of our account pecialists for further investigation. We’ll get back to you shortly.” That was on Monday, and I still have not heard back from them.

However, a few days after the issue with Firefox Referral tracking first appeared on March 19th, I sent an email to my “inside” contact at Google. To protect his identity, I will refer to him as “Mr. G”. I was beginning to think that Mr. G would not respond to my message, but to my surprise, his reply popped-up on my iPhone this morning just before lunch. In part, he said:

I was told that there does seem to be a bug which is currently being addressed. I’ll forward you any response I get about the solution they implement.

So based on this exclusive information from “Mr. G” – Google is aware of this issue, it is a “bug” and it is not caused by “invalid clicks” as I was originally led to believe in my first response from Adsense Support.

So the good news is that it is a bug, which means the good people at the GooglePlex should have it worked-out soon. The bad news is that it is a bug, and it will be a while before it gets fixed – meaning many publisher’s income will continue to suffer until then.

UPDATE: Within days of this post, Adsense fixed whatever the issue was, and Firefox conversions and earnings are now back to normal.  This has been confirmed by many other webmasters at the DP Forums.  Google never made any announcement about the problem. 

5 thoughts on “Firefox Referral Tracking Issue Confirmed As “Bug”

  1. I was having the same issues. My referrals had gone from $30-$40 per day down to $3-$5 per day. About 4 days ago my referrals picked back up again – so far even higher than they were before – I’ve been averaging $40-$50 per day the past 4 days. Hopefully it will bring by daily average back up to where it was supposed to be by the end of the month.

  2. Hi randy, i love your blog .

    In fact this is my first visit, it is pretty cool in the layout and the content.

    I saw your blog from DigitalPoint forum.

    Good job!

  3. Randy, Just came across your blog again, nice to see your Firefox referrals are back to normal as well. In case Dallas Web Design is still wondering – no – they didn’t retroactively reimburse anyone. I still find it amazing that they never announced anything about it.

    Do you know how soon Google will upgrade their referral program to Firefox 3 when it releases tomorrow?



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