Banned By PayPal TWICE!

This post is a followup by a reader based on their experience with Paypal:

PayPal again permanently re-limited our account and froze our funds on the SAME false grounds, two and a half years after our previous incident when the executive had assured me it would never happen again. And you all thought they were going to do the right thing, didn’t you? LOL.

On June 26th, 2018, I was notified by email that an automated system of PayPal had permanently limited my PayPal account without the chance to appeal, without providing any reason why. I called and spoke to several supervisors over the course of three weeks who strongly suggested this was a technical error that had recently been affecting many innocent accounts recently who had also been calling. The supervisors also viewed my account’s transaction history, YouTube channel, and website, and saw no wrongdoing or any violations of the Acceptable User Policy present. One Paypal CSR even recognized our logo on our account because her son was a fan of our channel and had just watched one of our videos earlier in the day with her.

The supervisors at PayPal’s call center in Nebraska, who don’t have the authority to overturn the limitation themselves, left detailed notes to the brand risk management department stating their findings that this was strongly believed to be a machine-made error, and requested the internal team to review and reinstate my account at their earliest convenience.

However, upon his inspection, Paul of the brand risk management department saw notes from some of our patrons alluding to the viewing of behind-the-scenes extras attached to their voluntary donations to us. Paul hastily and incorrectly assumed this meant we were “selling videos” to our fans, and upheld the machine-made permanent limitation on the false grounds that we were “selling prohibited items.” Paul actually refused to disclose his reason for upholding the erroneous decision, and instead sent me a canned response through email after I contacted his department using the aup@paypal.com email address.

I called PayPal again and requested my case to be escalated to their executive department, and my request was granted. I received an email from this department a week later, and the employee confirmed in an email to me that Paul’s reason for upholding the decision to ban me from PayPal was for accusations of “using PayPal to sell prohibited items.” This of course was a false accusation, as I have never used PayPal to sell anything. Likely in response to my detailed email back to the executive, my funds that PayPal was illegitimately holding ransom for 180 days were suddenly released to me, and I immediately transferred them to my bank.

I have since partnered with new money-transfer services for receiving donations from our loyal and supportive fans, and I’m much happier knowing that we’ll never have to deal with PayPal and its sketchy, unprofessional business tactics again. I’ve left them behind for good, and I strongly advise everyone out there to take caution if you decide to use their service, because they apparently can legally falsely accuse you of nonsense, freeze your funds, and get away with it because they’re currently the biggest money-transfer service out there — but they aren’t the only service out there, and at this rate, one day that will hopefully change.

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